Frequently Asked Questions

Shipping, Platform Fee, Order Tracking & Delivery

Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders.However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting our customer care team.

If any alteration is required in delivered product, kindly visit your nearest store and it will be done without any extra charges. You need to carry original invoice, received with product.

Size 38 & 42, comes with sufficient extra margin in it, which can be extended or altered to the required size of 40 & 44.

COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. Biba offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying. Biba does not offer COD at all locations. Please enter your pin-code to check the availability of COD option at your location.

Fees levied by Biba to continuous improvement of the platform, for the hassle free website experience. This fee is non-refundable in the event of a product return.

Cancellations and Modifications

If you wish to cancel your order before dispatch, kindly give us call or drop us an email, your order cancellation request will be fulfilled in next 24 hours of time. (If not dispatched)

If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

Bank Name
Account Holder Name
Bank Account Number
Branch Address
IFSC Code

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

If product is out of stock or is discontinued
Inaccuracies or errors in pricing information.

Returns and Exchange

If you want to return/replace a product on Biba, please follow these steps:

Call us on + 011 41169005(Monday to Saturday, 09:30 till 18:30) or drop us an email at customercare@bibaindia.com

If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on Biba.in or can be in the form of an NEFT transfer to your bank account.

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 10 days of product delivered. You will also have the option to choose refund for the product.

Biba gives you the option to replace and/or return the products bought on Biba within 10 days of the receipt of the order.

You can return/replace the product if you are not satisfied:

All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.

Sign Up and Login

If you want to return/replace a product on Biba, please follow these steps:

Call us on + 011 41169005(Monday to Saturday, 09:30 till 18:30) or drop us an email at customercare@bibaindia.com

If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on Biba.in or can be in the form of an NEFT transfer to your bank account.

Payments

If you want to return/replace a product on Biba, please follow these steps:

Call us on + 011 41169005(Monday to Saturday, 09:30 till 18:30) or drop us an email at customercare@bibaindia.com

If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on Biba.in or can be in the form of an NEFT transfer to your bank account.

Vouchers and Coupons

If you want to return/replace a product on Biba, please follow these steps:

Call us on + 011 41169005(Monday to Saturday, 09:30 till 18:30) or drop us an email at customercare@bibaindia.com

If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on Biba.in or can be in the form of an NEFT transfer to your bank account.